SLOW SOLE LLC values ​​every customer’s shopping experience. The following return and refund policy applies to men’s leather shoes and related products purchased from this website.

1. Return Period

If you are not satisfied with the received item, you can contact us to request a return within 30 days of receipt.

Return requests should be submitted within the specified period, providing the order number and relevant product information. We may not be able to process requests submitted after the return period.

2. Return Conditions

Items for return generally need to meet the following conditions:

The item is in unused condition;
The item has no obvious signs of wear, washing, or human-caused damage;
The item and its packaging are kept as intact as possible;
Accessories, tags, etc., should be returned together;
The item does not fall under any circumstances that are prohibited from return according to law or policy.

To avoid affecting the return processing, please keep the soles and uppers of the shoes clean when trying them on.

3. Product Quality Issues

If the product you receive has obvious quality problems, is damaged during transportation, or is significantly different from the order, please contact us as soon as possible.

Please provide your order number and photos or other relevant information that clearly describe the problem. We will verify the situation and provide an appropriate solution, such as an exchange or refund, upon confirmation.

For returns confirmed to be due to product quality issues, we will bear the corresponding return shipping costs, depending on the specific circumstances.

4. Returns for Non-Quality Reasons

If the reason for the return is due to personal choice, such as dislike of the style, incorrect size, or a change of mind after purchase, the customer can apply for a return if it meets the return conditions.

In principle, the return shipping costs for such returns are borne by the customer, subject to confirmation by customer service.

5. Return Application Process

To apply for a return, please follow these steps:

Contact us using the contact information provided on the website;
Provide your order number, product information, and reason for return;
Wait for customer service to confirm the return application;
Return the product according to the return information we provide;
After the product is returned, we will inspect it;
If it meets the refund conditions, we will arrange a refund.

Return Address: 916 COMMUNITY ST, ARABI, LA 70032-1418

Please do not return items without prior confirmation. Unauthorized returns may cause processing delays.

6. Refund Processing

Once the returned item meets the refund requirements, we will process the refund using the original payment method.

Refunds are typically processed within 3–5 business days after confirmation, but the actual arrival time may be affected by the processing time of banks, credit card institutions, or payment service providers.

We cannot control the specific arrival time of third-party financial institutions.

7. Partial Refund

If the returned item shows signs of use, is damaged, lacks accessories, or its packaging severely affects resale, we may decide whether to reduce the refund amount based on the actual condition of the item.

Where mandatory provisions of law apply, the applicable law shall prevail.

8. Not Received Refund

If you have received a refund confirmation but have not received the funds within the expected timeframe, please check your payment account or contact your issuing bank.

If the problem persists, please contact us through the contact information on the website. We will assist you in checking the refund status.

9. Order Cancellation

If you wish to cancel your order before it ships, please contact us as soon as possible. We will determine whether cancellation is possible based on the current processing status of the order.

If the order has already entered the shipping process, it may not be possible to cancel it directly, and you may need to follow our return policy.